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Steps of Service

The 11 Steps

Greet & Introduce Yourself

Beverage Delivery and Food Order

Prep the Appetizer

Deliver the Appetizer & Beverage Refresh

Clear Appetizer and Prepare for Entrée

Deliver the Entrée

Clear the Main Course

A Big Thank You and Present the Check

A Fond Farewell

Continuous Standard

Always Attentive to Glass Levels

Steps of Service Check

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Steps of Service Check

Steps of Service
Steps of Service Check

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Question 1 of 8

1. Question

How soon after a guest is seated should their assigned server introduce themselves?

Within 30 seconds
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Within 2 minutes
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Within 5 minutes
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As soon as the drink order is ready
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Question 2 of 8

2. Question

After introducing themselves, what should a server lead with as the beverage specialty?

Wine
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Cocktails
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Craft beer
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Whatever the guest looks most interested in
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Question 3 of 8

3. Question

What does a coaster on the table signal?

The guest has been offered water
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The beverage order has been taken and their server is on the way to get it
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The table needs a refill
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The table is ready for the check
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Question 4 of 8

4. Question

A newly seated table isn’t yours. What do you do?

Wait for their server to notice them
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Walk past quickly to avoid taking on their table
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Make eye contact and tell them someone will be right with them
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Take their drink order and hand it off later
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Question 5 of 8

5. Question

A table’s entrée ticket is running past 25 minutes. What should happen?

Wait for the kitchen to finish, then apologize
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The server checks on the table and tells the guest about the delay before they have to ask
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Send a runner with the food as soon as part of it is ready
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Comp the table's drinks
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Question 6 of 8

6. Question

When should a server inquire about another alcoholic beverage?

When the guest asks
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When the glass is empty
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Before the glass drops below 1/4 full, letting the guest's answer decide
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Only at the entrée check-back
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Question 7 of 8

7. Question

How often should a server circulate through their section during the meal?

Every 3 to 5 minutes
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Every 8 to 10 minutes at minimum, more often for large parties
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Every 15 to 20 minutes
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Only when a guest signals
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Question 8 of 8

8. Question

A guest orders a steak cooked to order. How does the server confirm it came out right?

Judge by how it looks when it's set down
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Ask the kitchen to check it before it leaves
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Ask the guest if they're satisfied with it as delivered
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Assume it's right unless the guest flags it
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