Dessert
Step 9 of 11
Closing out the meal with dessert, the last course a guest experiences before the check.
What This Step Covers
Suggesting and taking the dessert order, topping off drinks before it arrives, and making sure the table has what it needs to actually eat it.
The Benchmarks
- What we do best (dessert)Server should be prepared to suggest Red Rock’s best desserts in detail.
- Dessert order mirroringThe dessert order is taken and repeated back to the guest before the server leaves the table.
- Drink refillsDrink refills are completed before dessert is brought to the table.
- PlatingSufficient plates and replacement silverware brought with the dessert.
Why It Matters
A guest finishing the meal with an empty glass they can’t get refilled feels like an afterthought, right when the meal should be wrapping up well. Topping off before dessert arrives, and bringing enough plates and silverware for the whole table, keeps the last course feeling as attended-to as the first.
Where It Breaks
The guest expected a full glass alongside their dessert, and instead finished dessert with nothing to drink and no chance to ask for a refill.